Effective Date: 10/9/2026

Grace Tower Multiservices LLC (“Company,” “we,” “us,” or “our”) provides the following policy so customers understand how our services, orders, payments, and communications are handled.

Grace Tower Multiservices LLC produces many customized products and services according to each customer’s specifications. This policy applies to products and services paid through the website or, when authorized, through Zelle.

Customized Printed Products

Customized printed products are generally non-refundable and cannot be returned once production has started. This includes business cards, flyers, brochures, banners, signs, stickers, labels, magnets, apparel, promotional products, canvas, wall graphics, custom designs, and similar products.

Evidence Required for Quality or Damage Claims

Any claim involving product quality, damage during delivery, or a production defect must be documented with clear photographs and, when possible, videos showing the damage or defect, packaging, and shipping label. The customer must notify us within five business days after delivery. Claims without adequate evidence may be denied.

Review of Responsibility

We will review whether the issue was caused by our production process, delivery damage, customer-provided artwork, customer approval of the proof, or improper handling, storage, installation, or use. We are responsible for defects or damage directly caused by our production. Products will only be returned, reprinted, replaced, or credited when we determine that the issue was not caused by the customer and falls within our responsibility.

Approved Refunds as Store Credit

Approved refunds for customized printed products will generally be issued as store credit to the customer’s Grace Tower Prints account, rather than as cash or a reversal to the original payment method. The credit may be used toward future purchases of products or services offered through Grace Tower Prints. The customer will receive confirmation of the approved credit and amount. The customer may be required to return the defective product before a reprint, replacement, or store credit is issued.

Customer-Approved Artwork

We are not responsible for problems caused by artwork, images, logos, text, colors, or files supplied or approved by the customer. This includes spelling errors, incorrect information, low-resolution images, pixelation, distortion, AI-generated artwork defects, and other issues visible in the approved proof. If the customer approves a proof containing such artwork, these issues generally do not qualify for a refund, reprint, replacement, or store credit.

Errors Caused by Our Production

If we produce an item with a significant manufacturing error that does not match the approved proof, or produce the wrong item because of our error, we may, after reviewing the evidence, provide a reprint, replacement, or store credit. The remedy will depend on the nature and seriousness of the problem.

Shipping Damage

If an order arrives damaged, photograph the packaging and product immediately and contact us within five business days. We will review the claim and, when appropriate, assist with a carrier claim or provide an available remedy.

Deposits, Digital Services, and Cancellations

Deposits and payments for design, website, consulting, setup, or other professional services may become non-refundable once work begins. Cancellation requests must be submitted in writing and may be subject to design, material, administrative, shipping, or payment-processing fees. Once production begins, cancellation may not be possible.

Unauthorized Chargebacks

Before initiating a payment dispute or chargeback, customers should contact us so we can investigate and attempt to resolve the issue. Unauthorized chargebacks may be challenged with the payment processor.

Contact

Grace Tower Multiservices LLC
Email: info@gracetowerprints.com